Frequently Asked Questions

  • Do you offer free estimates?

    Yes, Helps Drain & Septic Service provides free estimates for all services. We often provide ballpark estimates over the phone and deliver detailed quotes within 24-48 hours.

  • Are you certified for septic inspections?

    Yes, we're certified by the State of Iowa to perform Time of Transfer (TOT) septic tank inspections required during property sales throughout North Central Iowa.

  • How long does excavation take?

    Excavation is typically scheduled within 90 days of approval. For other services, we provide specific timeframes when delivering your quote.

  • What's included in camera inspections?

    Our state-of-the-art video inspection identifies cracks, roots, and buildup in underground lines. You receive a full video report showing exact problem locations.

  • Do you use chemicals for cleaning?

    No, our high-pressure water jetting clears grease, roots, and buildup without harsh chemicals. This method restores full flow safely and effectively.

  • How long have you been operating?

    Helps Drain & Septic Service has been family-owned and operated since 2006, with over 15 years of experience in the drain and septic industry.

  • What areas do you serve?

    We serve Clear Lake, Mason City, Garner, and rural properties throughout Hancock and Cerro Gordo Counties in North Central Iowa.

  • Can you handle commercial properties?

    Yes, we provide services for both residential and commercial clients, including commercial kitchens, garages, and small businesses throughout our service area.

  • What's hydro excavating used for?

    Hydro excavating uses pressurized water and vacuum technology to dig safely around utilities and foundations, reducing pipe damage risk compared to mechanical digging.

  • Do you guarantee your work?

    When applicable we provide guarantees and warranties which are delivered at the time of your quote. Call (641) 423-0101 for specific warranty details.

  • Can you install new septic systems?

    Yes, we provide end-to-end septic system installation including design, excavation, tank installation, and final testing to meet current Iowa health department standards.

  • How does high-pressure water jetting work?

    High-pressure water jetting uses specialized equipment to blast water through your pipes at intense pressure, removing grease buildup, tree roots, and stubborn blockages without harsh chemicals or pipe damage.

  • What's included in septic camera inspections?

    Camera inspections provide real-time video of your sewer lines, revealing exact blockage locations, pipe cracks, root intrusion, and structural issues with detailed reporting for accurate diagnosis.

  • When do I need Time of Transfer septic inspection?

    Iowa law requires Time of Transfer septic inspections before any property sale or deed transfer. Schedule 3-4 weeks before closing to allow time for any necessary repairs.

  • How often should septic tanks be pumped?

    Most septic tanks need pumping every 3-5 years, but frequency depends on household size, tank capacity, and usage patterns. Heavy usage may require more frequent service.

  • What causes floor drains to back up?

    Floor drain backups typically result from soap buildup, hair accumulation, grease deposits, or main sewer line blockages that prevent proper drainage from basement or utility areas.

  • Can tree roots damage septic systems?

    Yes, tree roots seek moisture and nutrients from septic lines, causing cracks, blockages, and system failures. Root intrusion requires professional removal and pipe repair or replacement.

  • What's hydro excavating used for?

    Hydro excavating uses pressurized water and vacuum systems to safely dig around underground utilities, locate buried pipes, and install new lines without damaging existing infrastructure.

  • How long does septic installation take?

    Complete septic system installation typically takes 2-5 days depending on soil conditions, system size, and local permit requirements. Weather and ground conditions may affect timing.

  • Why choose professional over DIY drain cleaning?

    Professional equipment removes blockages completely without pipe damage, while DIY methods often provide temporary relief and can worsen problems with harsh chemicals or improper techniques.

  • What factors affect septic system costs?

    Septic costs depend on soil conditions, system size, property access, local permits, and installation complexity. Site evaluation determines specific requirements and accurate pricing estimates.